Delivery & Returns

Terms & Conditions

 

Postage

We will post your item(s) within 2 working days of receipt of your order provided that they are in stock.

Please note that some options require a signature on delivery

UK Standard Delivery

We will select the most appropriate service for your order when you select standard delivery. However, your order will normally take 2-4 working days to arrive after it is dispatched.

 

Next Day UK Delivery

A next day service is also available to UK addresses for £9.99 This does not include Saturdays.

Orders must be received before Midday to use this Special delivery service

 

Europe Deliveries

All shipments to Europe including Eire will be posted “International signed for”. Please note that international shipments may take up to 28 days to be delivered although this is very rare.

A flat rate of £10.95 will be charged for each order.

 

International Deliveries

All shipments to the rest of the world will be posted “International signed for”. Please note that international shipments may take up to 28 days to be delivered although this is very rare.

A flat rate of £14.95 will be charged for each order.

 

Order Cancellation

We are happy to accept cancellation of your order by email prior to despatch of goods. If your order has already been despatched please follow the procedure set out in Returns Policy. Please note that once an order has been processed we issue a confirmation email.

Returns Policy

You can return your order for any reason at any time, within 14 days of receipt for a refund or exchange.

Please follow the procedure below. The item(s) must be returned within 14 days of receipt of the merchandise. It is the customer’s responsibility to return the item(s). We recommend that you return the goods via Recorded delivery. We will not be able to refund any items that are lost in transit back to us.

Returned postage charges will only be refunded if the item is faulty.

You will be responsible for the item or items until they reach us. We cannot be held responsible for non-arrival of returned goods. Your statutory rights are not affected.

 

All returns must be sent to the following address:

Diddywear

The Rye Barn

Somerset

TA18 8QT